Phones & RideHail?

Is it rude to the driver if I make a phone call during an Uber trip? What’s the etiquette here?

This is a passenger in a vehicle holding a smartphone. She looks angry.
image source: Boogich/Getty. Mashable (2018)

Dear Ms. Smartphone: When I take a ride hail trip in an Uber or Lyft do I have to make small talk to the driver? And, do you think it’s OK to pull out my phone and make a call to someone? I was in a vehicle last night with a friend, and they said it was rude to then call to a friend we had in common. Mike, Mill Valley.

Dear Mike: In the early days of Uber and it was almost required that you sat up front and exchanged conversation with the driver. Ride hailing trips were unlike a taxi with the plexiglass divide, and more like riding in someone’s personal vehicle. Here in 2020 we are still riding in someone’s personal vehicle, but the business model has become far more, well, business like.

Still, we all better off if we try to approach the driver with a conversational ice-breaker. A really nice piece by Anthony Ponce, a journalist turned driver, observes that when it comes to getting around town we’re living in a Goldilocks Zone. Taxis are on the decline and driverless cars are still at least a few years away. He says that leaves us in a unique window in history where we travel with others in the most natural places for conversation: personal cars.

OUtside YOur Phone..people

Talking on your phone in the ride hail vehicles reminds me of irritating customers who talk in a grocery store as a poor clerk, probably part time and underpaid, rings up the order and packs the bags. The caller on the phone is oblivious to the person in front of them who is providing a service.

On a different note, there is some evidence that a passenger talking on a phone will distract a driver, as the driver cannot avoid cognitively ‘tuning in’ to the conversation. I won’t go there and say that you should never talk on your phone during the trip, but consider texting instead. 

Share the journey…silently

There is one instance that riders overlook, and an opportunity to stay in touch with a third party outside the vehicle. Use the ‘safety toolkit’ in the Uber (or Lyft) app to send a bread-crumb trail of your journey, so your trusted contact will know exactly where you are en-route and when you will arrive. 

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