Jane Gould is the voice of ‘Dear Ms. Smartphone’. She got her first cellphone on Easter Sunday in 2002 but only after her middle son, then in high school, threatened to leave home if they did not get a family plan. She recalls this day as the entry point to distracted driving and distracted parenting.
Jane began her career as a journalist but went on to get a doctoral degree from the Annenberg School of Communications. She studied cases where the media’s storytelling becomes interpreted as the ground-truth.
Jane then worked for a subsidiary of AT&T . She subbed as a phone operator during strikes and apologizes to callers she inadvertently hung up on.
She became interested in how nascent technologies like the AT&T Picturephone, Qube’s home shopping, and the Nokia car-phone might substitute or complement travel. With academic colleagues at the London Business School and the University of California-Irvine she has consulted, taught, and published numerous studies on teleshopping (using the phone to shop from home) and telework. When not shopping from home, she wrote a well-acclaimed book called “Aging in Suburbia”, available on Amazon.
She currently volunteers with seniors, and teaches them how to use Smartphones to stay connected, and get transportation services, like Uber and Lyft.
She is married to the same husband for over thirty years, has a wire fox terrier, and is mother to three sons. She splits her time between San Francisco and Boston, Mass. All of her sons say that they use their Smartphones…responsibly!
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